Refund Policy

Last updated 2026-10-12

This policy explains when payments for nextgenretail are refunded. It forms part of our Terms & Conditions.

Payments are non-refundable

Subscriptions are paid in advance, and payments are non-refundable once your workspace has been set up, including for any unused part of a period. We do not refund the difference when you move to a cheaper Subscription Tier.

Cancel any time

Nothing renews automatically: before each period ends we send you a link to renew, and you cancel simply by not paying it. You keep full access until the end of the period you have already paid for.

When we do refund

We refund a payment in full when:

• you were charged more than once for the same thing;
• we decline your subscription request after you have paid for it;
• you paid, but we were unable to set up your workspace.

How to ask for a refund

Email us within 30 days of the payment, with the email address you subscribed with and the date and amount of the charge. Approved refunds are made to the original payment method; how long they take to appear depends on your bank or payment provider.

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